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Transit Tours Sales & CRM System

A staff CRM that tracks transit passengers from first contact to a paid, completed layover tour.

Transit Tours Sales & CRM System

Overview

Managers load passengers flying out of Ghana who will transit through another country, assign them to sales staff and follow each one through the sales pipeline.

The challenge

Sales staff needed to find eligible transit passengers, follow them up and see who had booked and paid on the tours website.

Our solution

A Laravel 13 application with passenger import, eligibility checks by layover and nationality, staff assignment, and a live link to the tours website to match registrations and payments.

Results

  • Passenger capture by manual entry and Excel/CSV import
  • Eligibility checks by layover time and nationality
  • Staff assignment, follow-ups and pipeline tracking
  • Live matching of website bookings and payments
  • SMS and email, targets, commission, manifests and reports

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